joylink new — Privacy Policy &
Protection of Your Personal Data

1 Introduction

This Privacy Policy describes the privacy practices of joylink new ("Company", "we") regarding information we collect from you ("Member", "you") when you use our platform at joylinknew.net, the joylink new mobile app, and all related integrated services.

We understand that your trust in us depends on how we handle your personal information. That is why we take a transparent approach — what we collect, why we collect it, and how it is used will always be clearly stated in this document.

By using joylink new services, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please discontinue use of our platform.

2 Personal Information We Collect

Joylink new collects your personal information through several different methods, including during account registration, use of the platform and communications with our team. The following are the categories of information we collect:

We only collect information that is strictly necessary for the stated purposes. We do not collect sensitive information such as biometric data, political affiliations, or religious beliefs unless required by law.

3 How We Use Your Information

Joylink new uses the personal information collected for various legitimate purposes, all aimed at delivering the best experience to you as our member:

• Account Management: To create, manage and maintain your account on the joylink new platform.
• Identity Verification: To carry out the KYC process in compliance with anti-money laundering (AML) and financial regulatory requirements.
• Transaction Processing: To process deposits, withdrawals and all financial transactions securely and efficiently.
• Customer Support: To answer your enquiries, resolve issues and provide the assistance you need.
• Security & Fraud Prevention: To detect, investigate and prevent fraudulent activity, hacking or platform abuse.
• Legal Compliance: To fulfil legal obligations, regulations and directives from relevant authorities.
• Service Improvement: To analyse usage patterns and improve our products, features and overall user experience.
• Marketing Communications: To send promotional offers, latest updates and relevant bonus information — provided you have given your consent.

We will not use your data for any purposes not stated here without obtaining your consent first.

4 Sharing Information with Third Parties

Joylink new does not sell or rent your personal data to any third parties for their own marketing purposes. However, there are limited situations where we may need to share your information, namely:

• Service Providers: We work with select companies that help us deliver our services, such as payment processors, cloud service providers, and identity verification partners. They may only use your data for purposes specified by us.
• Legal Requirements: We may disclose information when required by law, court order, or direction from a competent authority.
• Protection of Interests: To protect the rights, property or safety of joylink new, our members or the public in the event of a serious threat.
• Business Restructuring: In the event of a merger, acquisition, or asset sale, your data may be transferred to the successor entity with appropriate prior notice.

5 Your Data Security

Protecting your personal data is something we take very seriously at joylink new. We implement comprehensive technical and organisational security measures to ensure your information remains protected at all times:

• Data is encrypted using 256-bit SSL/TLS during transmission between your device and our servers.
• Passwords are stored using irreversible one-way hashing methods.
• Multi-layered firewall and intrusion detection system (IDS) active 24/7.
• Strict internal access controls — only authorised staff may access member data, and only to the extent required for their role.
• Regular security audits conducted by independent cybersecurity experts.
• Two-factor authentication (2FA) is available for all member accounts as an added layer of protection.

6 Cookies and Tracking Technologies

Joylink new uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login and session management. These cookies cannot be disabled.
• Functional Cookies: Saving your preferences such as language, theme, and display settings for a more convenient experience on return visits.
• Analytics Cookies: Helping us understand how members use our platform so we can continuously improve our services.
• Security Cookies: Used to detect suspicious activity and protect your account from unauthorised access.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect specific functions of the joylink new platform.

7 Your Rights Regarding Personal Data

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal data we hold. joylink new fully respects and upholds these rights:

To exercise any of the above rights, please contact the joylink new data protection team via our support channels. We will process your request within 14 business days.

8 Data Retention Period

Joylink new retains your personal data only for as long as necessary to fulfil the purpose of collection or as required by applicable law. Generally:

• Active account data is retained for as long as your account remains active and for a reasonable period after account closure.
• Financial transaction records are retained for a minimum of seven (7) years to meet financial and tax legal requirements.
• Customer support communication logs are retained for two (2) years for reference and service quality purposes.
• Technical and security log data is retained for ninety (90) days for threat detection purposes.
• KYC records and identity verification data are retained for the period stipulated under Malaysia's AML legislation.

When data is no longer required, it will be securely deleted or anonymised using approved procedures.

9 Links to Third-Party Sites

The joylink new platform may contain references to third-party content or services from time to time. This Privacy Policy applies solely to the joylink new platform.

Joylink new is not responsible for the privacy practices or content of any third-party sites or services. We encourage you to read the privacy policy of each site you visit separately.

10 Changes to This Privacy Policy

Joylink new reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service improvements.

Whenever a significant change occurs, we will:

• Updating the "Last Updated" date shown at the top of this document.
• Displaying notifications within the joylink new platform or mobile app.
• For highly significant changes, we may send a notification directly to you.

Your continued use of the joylink new platform after changes are published signifies your acceptance of the updated Privacy Policy. Please review this page from time to time.

11 Contact Us About Privacy

If you have any questions, concerns, or wish to exercise your rights regarding privacy and personal data protection, the joylink new team is ready to assist you.

You may also refer to the FAQ us or read Terms and Conditions for more information regarding the use of the joylink new platform.